Shipping

Orders typically ship within 1–2 business days. Shipping within the USA is free. All shipments include tracking, which is provided to you when your order ships.

FDS ships to customers all over the world excluding Russia, Belarus, North Korea, Iran, and Afghanistan. It is important to understand before ordering that each country has its individual complexities in terms of imports from the United States. The customer is responsible for any customs duties, taxes, or import fees levied by their government; these are outside of FDS's control. Products impounded by customs will not be refunded, including their shipping charges. Once tracking shows that a package has been delivered, FDS is not responsible for its loss or theft. The above applies equally to units shipped as replacements for defective units.

Returns

Unopened and unused products can be returned by the original buyer within 30 days of purchase—no questions asked. Contact FDS at sales@freefalldatasystems.com to initiate a return; the returned goods must be received by FDS within those 30 days. The customer pays return shipping, and for orders that shipped free, FDS's actual outbound shipping cost is deducted from the refund. There is no restocking fee. Refunds are issued to the original payment method within 5 business days of FDS receiving the return. For an exchange, simply return your item and place a new order.

FDS cannot accept a return on an item that has been used, or from someone other than the original buyer. This policy covers change-of-mind returns only—defective products are handled under our Warranty & Limited Liability Agreement, regardless of whether they have been used. See also our Repairs page.

(Updated June 11, 2026)